1. Data Controller
The Data Controller responsible for the processing of personal data collected through this website is:
FAP 13 SRL
Via Iommella Grande, 99
80065 Sant’Agnello (NA), Italy
VAT Number: IT07431971212
PEC: fap13@pec.it
Email: info@sevenhostel.com
Website: https://sevenhostel.eu/
For any questions regarding this Privacy Policy or the processing of personal data, you may contact us using the details above.
2. Personal Data We Collect
When you visit our website, contact us, or make a reservation at Seven Hostel, we may collect and process the following categories of personal data:
- Identification and contact details: name, surname, email address, telephone number and any other information you provide when contacting us.
- Reservation information: arrival and departure dates, room preferences, number of guests and other details necessary to manage your booking.
- Communication data: information contained in emails, contact forms or other communications sent to us.
- Technical and browsing data: IP address, browser type, device information, pages visited and other technical information generated when you use our website.
- Administrative and payment-related information: information necessary to manage payments, invoices and other legal or accounting obligations, where applicable.
We only collect personal data that is necessary for the purposes described in this Privacy Policy.
3. Purposes and Legal Bases for Processing
We process personal data for the following purposes:
Managing reservations and accommodation services
To handle booking requests, confirm reservations, organise check-in and check-out, provide accommodation and respond to guest enquiries.
Legal basis: performance of a contract or steps taken at the request of the data subject before entering into a contract.
Compliance with legal obligations
To comply with applicable Italian laws and regulations, including tax, accounting and accommodation-related reporting obligations.
Legal basis: compliance with a legal obligation.
Responding to enquiries
To answer requests submitted through our contact details or website forms.
Legal basis: taking steps at the request of the data subject before entering into a contract, or our legitimate interest in responding to general enquiries, as applicable.
Website operation, security and maintenance
To ensure the proper functioning of the website, prevent fraudulent activities and protect our systems.
Legal basis: our legitimate interests, where applicable.
Marketing communications
Where we send promotional communications, we will obtain consent whenever required by law. You may withdraw your consent at any time.
Legal basis: consent, where required.
Cookies and similar technologies
We may use technical cookies necessary for the website to function correctly. Analytics, advertising or other non-essential cookies will be used only in accordance with applicable law and, where required, with your consent.
4. How We Collect Personal Data
Personal data may be collected:
- Directly from you when you contact us by email, telephone or through a website form.
- When you make a reservation through our website or a third-party booking platform.
- Automatically through your use of the website and its cookies or similar technologies.
- When necessary, from booking or service providers involved in managing your reservation.
5. Sharing of Personal Data
Your personal data may be shared, where necessary, with:
- Service providers responsible for website hosting, maintenance and technical support.
- Booking platforms and reservation management providers.
- Payment service providers, where applicable.
- Accountants, professional advisers and other service providers acting on our behalf.
- Public authorities and law enforcement agencies when required by law.
These parties will receive only the information necessary for their respective purposes and will be subject to appropriate legal and data protection obligations.
We do not sell your personal data to third parties.
6. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we will ensure that any transfer is carried out in compliance with the GDPR and subject to appropriate safeguards, where required.
7. Data Retention
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected.
Reservation, invoicing and accounting records may be retained for the periods required by applicable Italian law. Information relating to enquiries will be kept for the time necessary to respond to and manage the request.
Data processed on the basis of consent will be retained until consent is withdrawn, subject to any applicable legal obligations.
Technical logs and cookie-related data will be retained according to their specific purposes and applicable retention periods.
8. Your Data Protection Rights
Under the GDPR, you may have the right to:
- Access your personal data.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your personal data, where legally permitted.
- Request the restriction of processing.
- Object to processing based on legitimate interests, where applicable.
- Receive your personal data in a portable format, where the legal requirements are met.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the competent supervisory authority, in Italy the Garante per la Protezione dei Dati Personali.
To exercise your rights, please contact us at info@sevenhostel.com.
We may request additional information to verify your identity before responding to your request.
9. Cookies
Our website may use cookies and similar technologies to ensure proper operation, remember user preferences and, where applicable, analyse website traffic or support marketing activities.
Strictly necessary cookies may be used without consent where permitted by law. Non-essential cookies will be activated only after obtaining consent where required.
You can manage your cookie preferences through the cookie settings available on the website, where implemented, or through your browser settings.
For further information about the cookies actually used on our website, please refer to our Cookie Policy.
10. Third-Party Content and External Links
Our website may contain links to external websites or embedded content, such as maps, videos or other third-party services.
When you interact with such content, the relevant third-party provider may collect personal data in accordance with its own privacy policy. We encourage you to review the privacy notices of those providers.
11. Website Security
We adopt appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
12. Children’s Privacy
Our website is not specifically directed at children. Where personal data relating to minors is processed in connection with accommodation services, such processing will be carried out in accordance with applicable law and the requirements applicable to the relevant circumstances.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy whenever necessary to reflect changes in our services, website functionality or applicable legislation.
The latest version will always be published on this page, together with the date of the most recent update.
GUEST POLICIES AND HOUSE RULES
To ensure a comfortable, safe and pleasant stay for all guests, Seven Hostel kindly asks everyone to observe the following rules.
1. Check-in and Check-out
- Check-in: from 3:00 PM (15:00).
- Check-out: no later than 10:30 AM.
Guests are kindly requested to vacate their rooms and complete check-out procedures by 10:30 AM.
2. Breakfast
Breakfast is served daily from 7:30 AM to 10:00 AM.
Guests are kindly requested to respect these serving times.
3. Kitchen and Refrigeration Facilities
Please note that Seven Hostel does not provide a shared kitchen or a communal refrigerator for guests’ personal use.
Guests should therefore make their own arrangements for food storage and preparation.
4. Terrace and Bar Area
For hygiene, safety and service-management reasons, food and drinks brought from outside may not be consumed in the terrace bar area.
Guests are kindly requested to respect this rule and follow any additional instructions provided by our staff.
5. Air Conditioning
Air conditioning is available from June to September, depending on external temperatures and in accordance with the applicable regulations of the Campania Region.
Its operation is therefore seasonal and may vary according to weather conditions and applicable requirements.
6. Bed Cleanliness
Before occupying a bed, guests are kindly requested to check that it is clean and in suitable condition.
If you notice any cleanliness issues, please inform our staff immediately so that we can assess the situation and take the appropriate action.
7. Shared Bathroom Hygiene
Guests using shared bathrooms are kindly requested to maintain appropriate hygiene standards and leave the facilities clean and tidy after use.
Please be considerate of other guests and help us maintain a pleasant shared environment.
8. Respect for Other Guests and Hostel Facilities
All guests are expected to behave respectfully towards other guests, staff and hostel property.
Please follow the instructions provided by our staff and use all shared facilities responsibly.
Thank you for your cooperation and for helping us maintain a clean, welcoming and comfortable environment for everyone.
FAP 13 SRL – Seven Hostel
Via Iommella Grande, 99
80065 Sant’Agnello (NA), Italy
Email: info@sevenhostel.com
Website: https://sevenhostel.eu/
